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Black Friday - How do I qualify?

You can receive a £20 voucher to spend on future purchases for every qualifying spend (£100) on our website/app or when shopping in store. You must use the same email address/account when placing qualifying order/s.

There is a £100 cap on the amount of vouchers you can qualify for.


There are no brand exclusions and the spend can be inclusive of full price and/or sale items.

Qualifying spend does not apply to:

  1. Orders placed before or after the Promotion Period
  2. Pre-orders 
  3. The full value of any purchase made using another promotion or discount code (e.g where a product is subject to a buy one get one free offer or discounted, only the amount paid will be included in the Qualified Spend) 
  4. The value of any gift card, voucher or credit note 
  5. The purchase of any gift card 
  6. Delivery charges

If items from a qualifying order are cancelled for a reason not requested by you this does not affect your eligibility. However, if a cancelation is requested by you, this will affect your eligibility.

The promotion will run from midnight 17/11/2023 until 11:59pm 29/11/2023.

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Black Friday - When will I receive my Black Friday voucher?

When placing a qualifying order on our website or app, the voucher will be emailed to your billing email address by the 10th December 2023, or when your order is despatched or when your order is collected from store – whichever is later. The voucher will then be valid to use until 4th December 2025.

When purchasing in-store, a physical voucher receipt will be given to you at the time of purchase. However, the voucher will not be active to use until 5th December 2023. The lifetime of the voucher will also run until 4th December 2025.

Our system will start sending the Black Friday vouchers to the qualifying email address on the 5th December 2023. Due to the volume of vouchers being sent, this means that there could be a delay of up to 5 days to receive this, however vouchers will be received by 10th December 2023.

The system is automated, and we cannot expedite any vouchers, so please be patient during this time.

When purchasing in-store, a physical voucher receipt will be given to you at the time of purchase. However, the voucher will not be active to use until 5th December 2023. The lifetime of the voucher will also run until 4th December 2025.

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Black Friday - What if I return an item?

If an order qualifies for a voucher and one or more products within that order are later returned, the voucher will be cancelled should the total spend lower your qualifying spend.

If the voucher is used ahead of any items being returned, at the time your return is processed in our warehouse the value of the used voucher will be deducted from any refund amount relating to such return.

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Black Friday - When can I use the Black Friday voucher?

Black Friday vouchers can be used from 5th December 2023 until 4th December 2025, in-store, on our website or mobile app.

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Why is my Black Friday order taking longer than expected to arrive?

Due to the popularity of our Black Friday promotion, we're currently seeing a high demand of orders to fulfil. This means it may take a few days longer for your order to be delivered. 

We’ll keep you updated by email as your order progresses. This also includes our delivery partners sending updates to you, so you know when to expect the delivery. 

Please note, we’re continuing to prioritise orders where customers have purchased a speedier delivery service but given the unprecedented volume of orders, these orders may also see delays during the fulfilment process.

Rest assured, we’re sure your order will be worth the wait and we thank you for your patience.


 

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Delivery Options

You can choose between these delivery options:

Delivery option

Cut off

Delivery Times

Cost (£GBP)

Standard Delivery

23:59

3 to 7 days

4.99

Next Day Delivery

21:00

Next Day

9.99

Next Day Delivery by DPD (Carbon Neutral)

21:00

Next Day

11.99

Click & Collect
Spend £200 and receive £10 voucher to spend in-store. *Terms apply.
23:593 to 7 days6.99
Oversized Delivery23:593 to 7 days19.99
Specialist Delivery23:593 to 7 days19.99

Bank / Public holidays are not included.

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European Delivery Costs

Below is a list of countries that we currently deliver to, the delivery charge is based on the size and weight of the goods being shipped. The actual delivery charge will be calculated during the checkout process.

Delivery will take been 3 - 14 Days, Public and Bank Holidays are excluded.

CountryCost from (GBP)CountryCost from (GBP)
Albania11.66Andorra9.99
Austria8.33Belarus11.66
Belgium5.83Bosnia and Herzegovina11.66
Bulgaria9.99Canary Islands21.66
Croatia9.99Cyprus10.83
Czech Republic9.99Denmark8.33
Estonia9.99Finland8.33
France5.83Germany5.83
Gibraltar8.33Greece9.99
Guernsey5.83Hungary9.99
Ireland5.83Italy8.33
Jersey5.83Latvia9.99
Liechtenstein8.33Lithuania9.99
Luxembourg5.83Malta10.83
Moldova11.66Monaco10.83
Montenegro11.66Montserrat21.66
Netherlands5.83Norway8.33
Poland9.99Portugal8.33
Romania9.99Serbia11.66
Slovakia9.99Slovenia9.99
Spain8.33Sweden8.33
Switzerland8.33Turkey11.66
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Rest of the World Delivery Costs

Below is a list of countries that we currently deliver to, the delivery charge is based on the size and weight of the goods being shipped. The actual delivery charge will be calculated during the checkout process.

Delivery will take been 3 - 21 Days, Public and Bank Holidays are excluded.

CountryCost from (GBP)CountryCost from (GBP)
Algeria21.66American Somoa21.66
Antigua and Barbuda21.66Argentina21.66
Armenia21.66Aruba21.66
Australia13.00Azerbaijan21.66
Bahrain17.49Bangladesh21.66
Barbados21.66Benin21.66
Bermuda21.66Bhutan21.66
Bolivia21.66Botswana21.66
Brazil21.66Brunei17.49
Burkina Faso21.66Cambodia21.66
Cameroon21.66Canada14.99
Cape Verde21.66Cayman Islands21.66
Chad21.66Chile21.66
China15.83Colombia21.66
Congo, Democratic Republic of the21.66Congo, Republic of the21.66
Costa Rica21.66Djibouti21.66
Dominica21.66Dominican Republic21.66
Ecuador21.66Egypt21.66
El Salvador21.66Equatorial Guinea21.66
Ethiopia21.66Falkland Islands (Malvinas)21.99
Fiji21.66French Guiana21.66
Gabon21.66Georgia21.66
Ghana21.66Greenland11.66
Grenada21.66Guadeloupe21.66
Guatemala21.66Guinea21.66
Guinea-Bissau21.66Guyana21.66
Haiti21.66Honduras21.66
Hong Kong15.83Iceland11.66
India15.83Indonesia15.83
Israel21.66Jamaica21.66
Japan15.83Jordan17.49
Kazakhstan21.66Kenya21.66
Kiribati21.66Korea, South15.83
Kuwait17.49Kyrgyzstan21.66
Lebanon21.66Lesotho21.66
Madagascar21.66Malawi21.66
Malaysia15.83Maldives21.66
Marshall Islands21.66Martinique21.66
Mauritania21.66Mauritius21.66
Mayotte21.66Mexico14.99
Micronesia, Federated States of21.66Mongolia21.66
Morocco21.66Mozambique21.66
Myanmar (Burma)21.66Nauru21.66
Nepal21.66New Zealand12.55
Nicaragua21.66Niger21.66
Nigeria21.66North Macedonia21.66
Oman17.49Pakistan21.66
Palau21.66Panama21.66
Papua New Guinea21.66Paraguay21.66
Peru21.66Philippines15.83
Puerto Rico21.66Qatar17.49
Réunion17.49
Rwanda21.66Saint Kitts and Nevis21.66
Saint Lucia21.66Saint Vincent and the Grenadines21.66
Samoa21.66Sao Tome and Principe21.66
Saudi Arabia17.49Senegal21.66
Seychelles21.66Singapore15.83
Solomon Islands21.66South Africa17.49
Sri Lanka21.66Suriname21.66
Taiwan15.83Tajikistan21.66
Tanzania21.66Thailand15.83
The Bahamas21.66The Gambia21.66
Togo21.66Tonga21.66
Trinidad and Tobago21.66Tunisia21.66
Tuvalu21.66Uganda21.66
United Arab Emirates15.83United States8.33
Uruguay21.66Uzbekistan21.66
Vanuatu21.66Venezuela21.66
Vietnam15.83Zambia21.66
Zimbabwe21.66 
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Click and Collect

You can get your order delivered to one of our participating stores/branches within the UK. Once your order has been delivered to your chosen store, you'll get an email confirming it's ready to be picked up, this email will also contain your unique delivery code which is required for collecting your parcel. Your parcel will take Three (3) to seven (7) working days  to be delivered to your chosen store for only £6.99


You will receive a £20 voucher to spend in-store if your order is above £400 (excluding the delivery charges) when you collect your order from your nominated store.

Your parcel can only be collected within your chosen stores opening hours. Please ensure you have your order number, unique delivery code (from your order collection email) and a form of ID, if you don't have all three, you will not be able to collect your order.

Acceptable forms of ID are:
• Cheque Guarantee / Credit / Debit Card
• Bank / Building Society Book
• Valid Passport
• Cheque Book
• Drivers Licence
• Utility Bill

For under 18s:
• National Insurance Card
• Medical Card
• Savings Book

Please note that if you would like someone else to collect the parcel on your behalf, they will either need proof of your identity or identification with the same surname as yours.

You have up to 10 days to collect your parcel from your chosen store. You will be reminded three times within this period to pick up your parcel. If you fail to pick up your parcel within this period, it will be returned to the warehouse, a refund will be processed within 14 days of your parcel being received by the warehouse.

 

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Where is my order?

If you haven't got your order yet, it might be because it is still out for delivery. Perhaps the courier have tried to deliver but you weren't in? They will try up to 3 times.

Click & Collect deliveries take three (3) to seven (7) days

Standard Delivery takes three (3) to seven (7) days

Next Day Delivery for the next day if you order before 9pm (excludes Public / Bank holidays).

You can track your order with the unique tracking number you got in our dispatch email. If you can't find this email, you can get the tracking reference number in your order history.


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Tracking delivery

In our dispatch email you'll have your unique tracking number for your order. Please check your junk folder, if you haven't got the email.

Click & Collect deliveries take three (3) to seven (7) days

Standard Delivery takes three (3) to seven (7) days

Next Day Delivery will be delivered the next day if you order before 9pm (excludes Public / Bank holidays). 

You can also find that tracking reference number in your order history, to track the progress of your shipment.

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Can I track my delivery overseas?

We make it easy for you to track your delivery no matter where it is. Once your order has been processed by us, you should receive an email informing you of your tracking reference.

Please use that tracking reference to keep tabs on the progress of your delivery.

Our international couriers deliver Monday to Friday.


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