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Why have I been refunded for an item instead of it being exchanged?

When you send back an item for an exchange it depend on stock availability at the time. If we don't have the item you want to exchange to, we will process a refund instead.

If the items were delivered by one our brand partners and you are not happy with them, these can only be returned for a refund. Please click here for more information. Once returned, you can then reorder the size, style or colour you want. 

You should receive an email with the details of your return and if we are providing you with an exchange or a refund.

If you still need any help - please contact us, and we will be happy to help!

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