Where is my order?

You can track your order with the unique tracking number we sent you in the dispatch email.

You can also find the tracking reference number in your order history, to track the progress of your shipment.

If you haven’t received your order yet, it might be because your order is still out for delivery. If you order with our Standard Delivery service, your order should be with you in 3-7 working days. Working days do not include weekends or public/bank holidays.

If you orders with a Next Day service and placed your order before 6pm Monday through Friday and select next day delivery, you will receive your order the next day. If you place your order before 5pm Saturday, you will receive your order on Monday. This, similar to standard shipping, excludes Sundays and public/bank holidays

Couriers deliver between 07:30 and 21:00, in most areas, and will require a signature to ensure safe receipt of your goods. If you are not available to collect and sign on the courier’s first visit they can be asked to leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain). A calling card will be posted through your door to let you know this has been done.

The couriers will attempt re-delivery up to a maximum of three (3) times and if delivery is not successful after the third attempt, they will return the goods to us and we will issue a refund. We reserve the right to re-charge the delivery cost for re-delivery.

If you haven't received your tracking number or we are outside of the delivery time frame and you haven’t had any contact from the courier, please contact Customer Service, so that we can help you locate your order.

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