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Terms & Conditions (UK)

Welcome to our terms and conditions of sale and delivery.

These terms and conditions apply to customers located in the UK ("Customers") who access the Sports Direct website ("Website"). Please read these terms and conditions carefully before accessing and/or ordering any goods from the Website.

These are the terms and conditions of Wareshop2 Limited ("Sports Direct"), which is the company that sells goods to Customers on the Website. If you access the Website, and/or place an order for goods, you agree to be bound by these terms and conditions.

Wareshop2 Limited's registered address is Unit A, Brook Park East, Shirebrook, NG20 8RY, Company Number: 09870840 and VAT Number: GB 231 5087 33

Certain products will be sold, processed and delivered direct from some of our supplier partners (“Direct Suppliers”) either as part of our drop ship model or market place offering (“Direct Supply”). When you buy a Direct Supply product on our website, it may be sold to you directly by the supplier and the contract for sale will be between you and the supplier, you will be notified of this ahead of your purchase.

Further details on our Direct Supply are set out here

You should print a copy of these terms and conditions for future reference.

The Website is operated by SportsDirect.com Retail Ltd., whose registered address is SportsDirect.com Retail Ltd., Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. Company Number 03406347.

If you have any questions about the Website please contact customer services.

How to order

1. Select the goods you require from the Website and click 'Add to bag'

2. Choose the quantity of goods you wish to purchase from Sports Direct (the default will be one (1) unit). Please note that a limit is set to ninety-nine (99) units per item. To order quantities greater than 99 units per item, please contact customer services who will be able to assist you with your order

3. Review your bag and make sure all specifications such as size (see our sizing chart) and colour fit your requirements, then click "Secure Checkout"

4. If you are a new user, you will need to enter an email address and create a username and password. You must keep your username and password confidential as they allow access to your account. To continue setting up an account you will need to enter further details, billing address (which must correspond with your payment card address) and delivery address

5. Once you have set up an account, you will be directed to the shipping confirmation and delivery options page where you may enter voucher codes, select the type of delivery, and vary delivery and/or billing addresses.

6. You will then proceed to the secure payment page where you may select the payment type and complete your order. Your payment will be collected from you by SportsDirect.com Retail Ltd.. Following submission of your order you will be sent an automated order acknowledgement to the email address provided.

By placing an order through the Website, you warrant that you are legally capable of entering into binding contracts.

How the contract for the goods is formed

After placing your order, you will receive an automated order acknowledgement. Please note that this does not mean that your order has been accepted. All orders are subject to acceptance by Sports Direct or, where applicable, one of our Direct Suppliers.

You will receive an email confirming that your order has been accepted when your order has been processed and is ready for delivery.

Once your order has been accepted, a contract to purchase the goods takes effect between you and Sports Direct or, where applicable, one of our Direct Suppliers.

The contract to sell goods to you only relates to those goods listed in the relevant confirmation email.

You will not be charged before your order has been processed and is ready for delivery.

However, upon receipt of your order, we will create an authorisation. This will show on your bank statement as a reservation of funds which allocates the money to your order, but this will not be realised until your order has been picked and processed in Sports Direct warehouse. In the event of us not being able to fulfil your order we will immediately request that your bank cancels the authorisation. If the authorisation still remains after several days, please contact your bank to request that they act upon our cancellation of the payment.

 

Our goods

A description of the main characteristics of goods can be found on the product pages of the Website.

Prices for goods on the Website appear on the product pages and include all applicable taxes.

Prices and offers may vary and may only be available for limited periods. All prices and offers are subject to availability and may be withdrawn or amended at our discretion. The prices on the Website may differ to prices in our retail stores, catalogues or elsewhere.

The Website contains a large number of goods and it is possible that, despite our best efforts, some of the goods listed on the Website may be incorrectly priced. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible. We will give you the option of reconfirming your order at the correct price or cancelling it.

Sports Direct is under no obligation to sell incorrectly priced goods to you at the incorrect price.

Some offers carry a maximum quantity per customer. If this is applicable, this is detailed on the individual offer.

 

Ex display

Any goods displaying “ex display” on the image are heavily marked down in price to clear. They may have been a display model in one of our stores and as such may show signs of discolouration, slight marks and evidence of prior fitting. Faults are NOT of a serious or structural nature and are usually minor marks.

Data protection and privacy

Any personal information provided to us will be processed in accordance with our privacy policy.

Method of payment

You may pay by Mastercard, VISA, VISA Debit, VISA Electron, Maestro, American Express (AMEX), Apple Pay, PayPal, SOFORT, P24, iDEAL, Giropay, Bancontact, Alipay and Gift Cards. Please ensure if you are using a credit card that you provide the card holder's name as it is shown on the card, and the billing address corresponds as it appears on the card statement. Payment will be taken in GB pounds (£), and if applicable, your card will be charged according to the exchange rate at that time.

Gift cards

Gift Cards can be redeemed by UK and Irish customers only online at Sports Direct and in branches of SportsDirect.com Retail Ltd. located in the United Kingdom only). Gift Cards may be exchanged for goods of a higher price than the value stored on the card on payment of the difference. If you do not spend the entire balance on the Gift Card the remaining balance will be stored on the Gift Card. No cash change will be given. Gift Cards may not be refunded, exchanged for cash, used as payment with discount vouchers or taken as deposits. Please treat Gift Cards as cash, we will not accept liability for lost, stolen or damaged cards. Gift Cards are valid for 24 months after purchase. Any balance remaining after expiration of the validity period will be cancelled.

Gift Cards cannot be used to buy further Gift Cards.

Gift Cards cannot be used to purchase goods for delivery outside of the UK.

Gift Cards may not be used for the purchase of some of our Direct Supply products. This will be set out at the point of purchase.

Fraud Prevention

To help us prevent fraud, orders of £200 GB pounds or more may require a landline telephone number. Card fraud is illegal, and perpetrators will be prosecuted.

UK Delivery

Delivery costs are additional to the displayed price and vary depending on the delivery service you select, the country of delivery and the quantity/weight of goods ordered.

UK delivery charges will be confirmed to you, before your order is accepted.

If your order is particularly heavy, it may be subject to extra delivery charges. If any order is subject to extra delivery charges you will be advised of the additional cost before delivery of your order begins. You have the option to cancel the order if you do not wish to pay any additional delivery costs.

Please note we are currently unable to deliver to PO Boxes.

UK Delivery options

Sports Direct offers the following options for orders – Standard Delivery (usually £4.99) and Next Day Delivery (usually £7.99). Please see below for further information about UK delivery options and note that not all delivery options may be available if you are purchasing a Direct Supply product, see further details below..

Delivery times depend on the delivery service selected and the types of goods ordered. Sports Direct always aims to dispatch all goods in stock as quickly as possible. The maximum UK delivery lead time for goods is 30 days unless specifically agreed by Sports Direct with you.

Sports Direct will use third party couriers. Couriers will require a signature to ensure safe receipt of your goods.

If you are not available to collect and sign on the courier's first visit they may leave it at a neighbouring address, or in a safe place (i.e. hidden from sight and protected from the rain). A calling card will be posted through your door to let you know this has been done. If there is no safe place a calling card will be left with the courier's contact number to arrange re-delivery. Sports Direct ’couriers will deliver until 9pm in most areas!

The couriers will attempt re-delivery up to a maximum of three (3) times and if delivery is not successful after the third attempt, they will return the goods to Sports Direct and SportsDirect.com Retail Ltd. will issue a refund on their behalf. Sports Direct reserves the right to re-charge the delivery cost for re-delivery.

Standard Delivery

If you select Sports Direct standard delivery option, Sports Direct aims to have all accepted orders placed before 6pm dispatched in three (3) to seven (7) working days, excluding Weekends and Public/Bank Holidays.

BFPO Delivery

If you are ordering to a BFPO address then these shipments will be delivered to the BFPO Headquarters, Once delivered there it will be the responsibility of the HQ to send these orders on to you. For only: £15.

Next Day Delivery

If you select the Next Day Delivery option, and your order is placed and accepted before 6pm Monday to Friday, we aim to have your order delivered to your door within one (1) day provided the next day is not a Monday, Sunday or Public/Bank Holiday. Orders placed after 6pm will take an extra 24 hours to deliver (excludes Monday, Sunday and Public/Bank Holidays).

Next Day Delivery is not available for certain areas of the UK including the Highlands and the Channel Islands. If the delivery destination is located in an area where Next Day is not available, your order will be delivered as soon as possible.

Click & Collect

You can get your order delivered to one of our participating stores/branches within the UK. Once your order has been delivered to your chosen store, you'll get an email confirming it's ready to be picked up, this email will also contain your unique delivery code which is required for collecting your parcel. Your parcel will take five (5) to seven (7) working days to be delivered to your chosen store for only £4.99.

You will receive a £10 voucher to spend in-store if your order is above £100 (excluding the delivery charges) when you collect your order from your nominated store.

Your parcel can only be collected within your chosen stores opening hours. Please ensure you have your order number, unique delivery code (from your order collection email) and a form of ID, if you don't have all three, you will not be able to collect your order.

Acceptable forms of ID are:
• Cheque Guarantee / Credit / Debit Card
• Bank / Building Society Book
• Valid Passport
• Cheque Book
• Drivers Licence
• Utility Bill

For under 18s:
• National Insurance Card
• Medical Card
• Savings Book

Please note that if you would like someone else to collect the parcel on your behalf, they will either need proof of your identity or identification with the same surname as yours.

You have up to 28 days to collect your parcel from your chosen store. You will be reminded three times within this period to pick up your parcel. If you fail to pick up your parcel within this period, it will be returned to the warehouse, you will then need to speak to Customer Services for a refund.

Delivery of Pre-Order Items

If you pre-order goods with a launch date, then we will reserve your goods and hold the whole order until the day before the launch date. We will dispatch the pre-ordered goods via Express Delivery the day before the launch date, if delivery is within the UK.

Split delivery

Sports Direct may split delivery of your order into several parcels based on stock availability. You will not be charged extra for this method of shipping. Any additional consignments for delivery in the UK will be sent using the "UK Delivery option: Express Delivery".

Free delivery offers

Free delivery offers, when available, only apply to orders for delivery to the UK Mainland (which excludes the Shetland Isles, Outer Hebrides, Guernsey, Jersey, Isle of Wight, Isle of Man, Isle of Scilly and Northern Ireland). Free delivery offers are sent using Standard Delivery service, please see "UK Delivery option: Standard Delivery". Free delivery offers cannot be used in conjunction with any other offer, promotion or discount code.

Cancellation period for online purchases from Sports Direct

In addition to your statutory rights (whereby you have 14 days from the date of delivery of your purchase(s) to notify us of a cancellation, followed by 14 days from the date of notification to return the unwanted purchase(s)), you have 28 days after the day on which the items are delivered to you (or someone receives the items for you) or you collect your items from one of our stores (UK Mainland only) to change your mind and return the items back to us.

If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day 28 days after the day on which the last of the items or parts are delivered to you (or a person you have nominated to receive the order).

If your order contains items shipped to you by one of our Direct Suppliers, the cancellation period may differ. Please see here for more details.

Can I cancel any item that I order?

Within the cancellations period, you can cancel any item ordered online in accordance with the terms in this section, apart from

• deposits;

• magazines;

• personalised or bespoke items (including but not limited to: made-to-measure/order goods e.g. furniture);

• any items which deteriorate or expire rapidly (including but not limited to: perishable goods e.g. foods);

• any items that are sealed for health protection or hygiene reasons if you have unsealed them (including but not limited to: cosmetics, duvets, face masks, hats, hosiery, lingerie, mattress protectors, mattresses, men’s underwear, perfumery, personal grooming products, pierced earrings, pillows and swimwear);

• any computer games where the seal on the wrapping has been broken; and

• any items that have been inseparably mixed after delivery.

You cannot cancel your contract in respect of pierced earrings, made-to-measure/order goods (e.g. furniture) or perishable goods (e.g. foods) unless they are faulty, damaged upon delivery or incorrect.

Where you have failed to take reasonable care of the goods, we reserve the right to refuse a refund and return the goods to you at your own cost.

When do I have to cancel my order by?

Your cancellation period ends 14 days after the day on which the items are delivered to you (or someone you nominate to receive the items for you) or you collect your items from one of our stores (UK Mainland only). If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day 14 days after the day on which the last of the items or parts are delivered to you (or a person you have nominated to receive the order).

How do I notify you that I want to cancel my order?

For items returned within the cancellation period, you may notify us that you are cancelling your order but you do not have to.

To do this, please send an email to cancel@sportsdirect.com or notify us by post to:

Customer Returns

Unit B

Brook Park East

Shirebrook

NG20 8RY

Please give Sports Direct a clear statement that you would like to cancel which includes your name, address, details of the order you wish to cancel and some contact information such as a telephone number or email address.

You can also use the Returns Form. To use the form, simply print it off, fill it in and, either scan and email it to Sports Direct at the above email address or post it to Sports Direct at the address above.

How do I send my items back?

You must return your items by post to the below address no later than 28 days after the day on which the items are delivered to you (or someone receives the items for you) or you collect your items from one of our stores (UK Mainland only) to change your mind and return the items back to us.

If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day 28 days after the day on which the last of the items or parts are delivered to you (or a person you have nominated to receive the order):

Customer Returns

Unit B

Brook Park East

Shirebrook

NG20 8RY

Any returns are at your own risk. For your protection, Sports Direct recommends that you return your items via registered post.

You must pay for any return delivery costs, except where the wrong item has been sent to you or the item is defective. Where an item cannot, by its nature, be returned by post (for example an exercise bike) we charge a collection fee.

The items need to be in the original packaging where it forms part of the goods, for example, boxed goods, garments and gift items). Where an item has a return policy swing ticket attached, it must still be attached and undamaged upon return. Return postage is at your own cost and risk.

If your order contains items shipped to you by one of our Direct Suppliers, the return address details may differ. Please see here for more details.

How much money will be refunded to me?

SportsDirect.com Retail Ltd. will refund you in full for any items you return but will deduct from any reimbursement an amount equal to any diminishment in value of the items as a result of you handling the items beyond what is necessary to establish the nature, characteristics and functioning of the items.

If you are returning all items in your order, SportsDirect.com Retail Ltd. will also refund the cost of the initial delivery to you, but only up to the cost of the standard delivery charge. Sports Direct Fraser Limited will not refund any Next Day, Express, Saturday or other premium component of any delivery charge. If you are not returning all the items in your order, the initial delivery cost will not be returned to you.

SportsDirect.com Retail Ltd. will refund you using the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise). You will be refunded no later than 14 days after the day Sports Direct receives the items you are returning back from you.

Returning items that have been sent out incorrectly

Please clearly state on the Returns Form the reason for return and whether you require a refund or exchange. Sports Direct is only able to exchange items for the same product.

Sports Direct advises that you send items back via registered post. The return address is:

Customer Returns

Unit B,

Brook Park East

Shirebrook

NG20 8RY

Items need to be in the original packaging where it forms part of the goods, for example, boxed garments and gift items. Where an item has a return policy swing ticket attached, it must still be attached and undamaged upon return and sent to Sports Direct at your own cost and risk.

You have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, Sports Direct may have a right of action against you for compensation. This applies to all items that are returned.

Once a refund has been issued you will receive a confirmation email detailing the amount which has been refunded and the item(s) Sports Direct has received back. If a refund or reimbursement is payable to you, SportsDirect.com Retail Ltd. will transfer the money using the same method originally used by you to pay for your purchase. SportsDirect.com Retail Ltd. cannot refund via the original payment then a cheque will be raised to the address on the order (except in the case of a full or part purchase of items using a Gift Card, as detailed below).

If any product purchased with a Gift Card is subsequently exchanged for a product of a lower price, any money owing will only be issued as a Gift Card. If your purchase was partially paid for on Gift Card and a refund is payable to you, your Gift Card will be refunded up to the card's original value, and any outstanding balance owed after this will be refunded via the other payment method originally used for your purchase. If you no longer have the Gift Card used to purchase the returned item(s), Sports Direct will issue you with a new Gift Card to the value payable to you up to the amount of the card's original value.

Sports Direct aims to process all returns as quickly as possible and you should receive confirmation of this within a week of having returned the item. Please note that if you have been provided with Sports Direct's freepost address then due to the extra time it takes for freepost items to be delivered it may take up to 14 days to receive confirmation of your refund. Please note that at busy times of the year such as public holidays, these times may increase.

Defective items

In the unlikely event that you receive a defective product, you will be entitled to one of the following remedies:

1. Tier 1: within 30 days* of receiving the defective item, you can choose to receive either:

• a repair or replacement; or

• a full refund.

2. Tier 2: if more than 30 days have passed after you received the goods, you can claim a repair or a replacement of the defective item (but not a refund).

3. Tier 3: if the repair or replacement is not possible, or if it is unsuccessful or cannot be provided to you in a reasonable time, then you can choose to either:

• keep the defective item and claim a price reduction (the amount of the price reduction will be determined by Sports Direct depending on what is reasonable in the circumstances); or

• return the defective item and claim a refund (but note that if you have had the goods for more than 6 months, this refund may be reduced to take account of any use you have had from the goods).

* The Tier 1 right to reject, for perishable goods that would not be expected to last for 30 days, lasts only as long as such perishable goods would reasonably be expected to last.

If you think you have received a defective item, please return the items back to Sports Direct including details where possible of:

• Your Order Number

• Product Code/Product Name

• Details of the fault

• Whether you would prefer a refund or a repair or replacement

 

Returns address for defective Sports Direct items

Sports Direct advises that you send items back via registered post. The return address is:

Customer Returns

Unit B

Brook Park East

Shirebrook

NG20 8RY

Sports Direct will examine the returned items and notify you of your refund or repair or replacement via email within a reasonable period of time.

SportsDirect.com Retail Ltd. will process any refund due to you as soon as possible and, in any case within fourteen (14) days after the day Sports Direct confirms via e-mail that you are entitled to a refund for defective items. The refund will be made to the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise).

Where an item is confirmed as faulty, Sports Direct will bear the reasonable postage costs of returning the items up to the cost of the standard delivery charge. Sports Direct will not refund any Next Day, Express or other premium component of delivery.

If you have a query about returning goods, please contact customer services.

If your order contains items shipped to you by one of our Direct Suppliers, the return address details may differ. Please see here for more details.

Returns and exchanges for in-store purchases

For faulty or defective items that have been purchased in-store, please follow the guidance given above or return your items to one of our stores.

If you change your mind and the item is not defective, please return your unwanted item(s) within 28 days of purchase to one of our stores, along with proof of purchase and you will be offered a credit note or exchange. We cannot accept returns after this period.

Items need to be in the original packaging where it forms part of the goods, for example, boxed garments and gift items. Where an item has a return policy swing ticket attached, it must still be attached and undamaged upon return.

You have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, Sports Direct may have a right of action against you for compensation. This applies to all items that are returned.

Unless they are defective, faulty or damaged, you may not return any of the following items:

• deposits;

• gift cards;

• magazines;

• personalised or bespoke items (including but not limited to: made-to-measure/order goods e.g. furniture);

• any items which deteriorate or expire rapidly (including but not limited to: perishable goods e.g. foods);

• any items that are sealed for health protection or hygiene reasons if you have unsealed them (including but not limited to: cosmetics, duvets, face masks, hats, hosiery, lingerie, mattress protectors, mattresses, men’s underwear, perfumery, personal grooming products, pierced earrings, pillows and swimwear);

• any computer games where the seal on the wrapping has been broken;

• digital download codes;

• Xbox All Access purchases;

• purchases made via tax free schemes (e.g. Ride-to-Work); and

• any items that have been inseparably mixed after delivery.

Refunds will only be offered in accordance with your statutory rights (which remain unaffected).

COVID-19

In response to government guidance and local lockdown rules, Sports Direct reserves the right to vary its in-store returns and exchanges policy where customer access to changing rooms may be prohibited or otherwise limited. Please see in-store for details.

Warranty and limitation of our liability

If Sports Direct fails to comply with these terms and conditions, Sports Direct shall only be liable to you for the purchase price of the goods and any proven losses that you suffer as a result of Sports Direct 's failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.

Sports Direct will not be liable for losses that result from its failure to comply with these terms and conditions that fall into the following categories:

(a) loss of income or revenue;

(b) loss of business;

(c) loss of profits;

(d) loss of anticipated savings;

(e) loss of data; or

(f) waste of management or office time.

Nothing in these terms and conditions is intended to exclude or limit Sports Direct 's liability for:

(a) death or personal injury caused by Sports Direct 's negligence;

(b) fraud or fraudulent misrepresentation;

(c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;

(d) defective products under the Consumer Protection Act 1987;

(e) any other matter for which it would be illegal for Sports Direct to exclude or attempt to exclude its liability.

Whilst Sports Direct adopts industry standard protections against computer viruses, it is not able to warrant that this website is free from computer viruses or any other malicious or impairing computer program.

Nothing in these terms and conditions is intended to affect your statutory rights.

Events outside our control

Sports Direct will not be liable or responsible for any failure to perform, or delay in performance of any of its obligations to you that is caused by events outside Sports Direct 's reasonable control (a "Force Majeure Event"). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond Sports Direct 's reasonable control and includes (without limitation) the following:

(a) Strikes, lock-outs or other industrial action;

(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

(c) Fire, explosion, storm, flood, earthquake, subsidence, pandemic, epidemic or other natural disaster;

(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

(e) Impossibility of the use of public or private telecommunications networks; or

(f) The acts, decrees, legislation, regulations or restrictions of any government.

In the event of a Force Majeure Event, Sports Direct 's performance is deemed to be suspended for the period that the Force Majeure Event continues, and Sports Direct will have an extension of time for performance for the duration of that period. Sports Direct will use its reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which its obligations to you may be performed despite the Force Majeure Event.

Written communications

Applicable laws require that some of the information or communications Sports Direct sends to you should be in writing. By accessing the Website, you accept that communication with Sports Direct will be primarily electronic through e-mail or notices posted on the Website. For contractual purposes, by accessing the Website you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that Sports Direct provides to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Intellectual property rights

Unless otherwise specified the intellectual property rights in the contents of all the pages in this website, are owned or licensed to SportsDirect.com Retail Ltd., or are used with permission from the owner.

The contents of this website may not be copied, reproduced, modified, downloaded or used in any form without our prior written permission.

Complaints

Sports Direct takes all feedback very seriously and aims to deal with complaints as quickly and effectively as possible.

For complaints relating to orders placed through the Website please email customer services. To assist SportsDirect.com Retail Ltd. in dealing with your complaint, please detail all aspects of the complaint, your order number and your contact details.

Our right to vary these terms and conditions

Sports Direct reserves the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions that are in force at the time that you order goods from Sports Direct unless:

• any change to these terms and conditions is required to be made by law or governmental authority, in which case the changes may apply to orders previously placed by you; or

Sports Direct notifies you of any changes to these terms and conditions before it accepts your order, in which case Sports Direct has the right to assume that you have accepted the change to the terms and conditions unless you notify Sports Direct to the contrary within seven (7) working days of receipt by you of the goods.

Safety warning

Physical activities can be hazardous. The selection and use of suitable equipment requires skill, and you should ensure you are appropriately equipped and trained. In the interests of your safety and the safety of others, you should also ensure that you are properly trained in the techniques you will need to employ in pursuit of your chosen activity. Sports Direct recommends that you seek and take the advice of a suitably qualified person before purchasing your equipment. Once purchased, the equipment should only be used in accordance with the manufacturers' instructions and should likewise be inspected before use and properly maintained. Nothing in this notice affects your statutory rights.

WEEE regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The Directive also means that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

Goods are marked with the crossed out wheeled bin symbol to show that they were produced after 13 August 2005 and should be disposed of separately from normal household waste so that they can be recycled.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Sports Direct is obliged under this Directive to offer its customers free take-back of their WEEE on a like-for-like basis when you buy from Sports Direct a new Electrical or Electronic product.

For example, if a customer bought a new battery/stopwatch/pedometer from Sports Direct, Sports Direct would accept their old battery/stopwatch/pedometer and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to Sports Direct within 28 days of purchasing their new item.

Governing law and jurisdiction

These terms and conditions shall be subject to English law.

The courts of England and Wales shall have exclusive jurisdiction over all claims or disputes (whether contractual or non-contractual) arising in relation to, out of or in connection with these terms and conditions including orders for goods.

 


adidas and Reebok marketplace purchases

When you buy a product on our website that is sold to you directly by adidas or Reebok using our website, you will be notified of this ahead of your purchase and the contract for sale for both adidas and Reebok marketplace products will be between you and adidas (adidas (UK) Limited, company number 1075951, with its registered office at Pepper Road, Hazel Grove Stockport, Cheshire, SK7 5SA).

The general terms of sale set out above will apply except as set out below in the adidas and Reebok direct sale terms section.

We sell some adidas and Reebok products to you directly and where that is the case, the general terms and condition above will apply and the adidas and Reebok direct sale terms will not apply,

In the case of adidas and Reebok products sold directly to you, if there is a conflict between the adidas and Reebok direct sale terms, and the general terms and conditions (see link above), the adidas and Reebok direct sale terms shall prevail.

‘adidas and Reebok direct sale terms’

Requirements to conclude a contract with adidas

  • You must be above 16;
  • You must not be a reseller; and
  • You must guarantee that all information given is accurate.
Regatta drop ship purchases

When you purchase a Regatta dropship product, the contract to purchase the goods still takes effect between you and Sports Direct, therefore the Sports Direct terms of supply will apply to this purchase with the following differences:

  • Regatta will deliver these products direct to you from their warehouse.
  • These products are only available for standard delivery within the United Kingdom. We are not able to offer Next Day Delivery or Click & Collect for these products.
  • This product will be sent separately from other items in your order.
  • If you need to return a Regatta dropship product, you should send this to us at: Customer Returns, Unit B, Brook Park East, Shirebrook, NG20 8RY in accordance with our returns process above.
  • Returns for these products will be eligible for refund only, no exchanges are available.
  • In accordance with our Privacy Policy, we will share details of your order with Regatta to fulfil your order.

Contract Formation

All information regarding the products on the website are an invitation to treat only, the information is not an offer or a binding contract. Your order is an offer the purchase the products listed, which is subject to acceptance by Adidas. Adidas are entitled to verify or refuse to accept an order without providing reasons and with no liability to you or any third parties.

Acceptance of your order and the formation of a contract of sale of the products between you and Adidas will not take place unless and until you receive a confirmation from that the products have been shipped to you.

If Adidas do not confirm acceptance of your order within ten working days, it is deemed to have been refused.

Adidas may choose not to accept your order at their own discretion. Examples of when they may not accept your order are as follows:

  1. If Product(s) are shown on the Platform but are not or no longer available;
  2. If we are unable to obtain authorisation of your payment;
  3. If shipping restrictions apply to a Product;
  4. If Product(s) shown on the Platform contain a (manifest) error such as being incorrectly priced or otherwise incorrectly described or shown;
  5. If Adidas are unable to process your order due to technical reasons;
  6. If Adidas know or reasonably suspect an order was made with the assistance or involvement of any software, robot, crawler, spider or other automated means or device.

In the event that Adidas do not accept (part of) your order, Adidas shall be entitled to cancel (part of) your order without incurring any liability towards you or a third party. Following the cancellation Adidas will provide you with a refund for the amount paid to Adidas under the cancelled (part of the) order.

Adidas reserve the right to cancel your order after the creation of the contract of sale, thereby terminating the contract of sale, for any of the reasons above. Following the cancellation Adidas will provide you with a refund for the amount paid to Adidas under the cancelled (part of the) order.

Retention of title

All products will remain the property of adidas until you have paid all amounts owed to Adidas in full under any agreement, including the payment of costs, earlier or later deliveries or partial deliveries. You may not sell, dispose of or encumber any product before full title thereof has passed to them.

Maintenance of Products

Adidas draws your attention to the washing and maintenance instructions printed on the labels of any product(s). Adidas are not liable for any damage resulting from incorrect handling of any product(s), including handling contrary to the instructions.

Liability for damage/defective goods

Adidas has a legal obligation to make sure that our Products are conform to the contract of sale.

Returned Products are inspected by the adidas Quality Assurance Department and refunded if the damage is the result of a manufacturing defect or deviation from factory specifications. Adidas undertake to fully refund the cost of any defective products.

If the problem was caused by reasons other than materials quality or assembly process, the original product will be returned to you. Adidas do not refund products:

  • obtained from a source other than the Platform;
  • that have been damaged by abuse or negligence (e.g. exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.); and/or
  • that have been damaged by misuse or activities other than the intended purpose (e.g. use of running shoes for court sports or hiking footwear as work boots, etc.).

Please note the life expectancy of any product depends on the individual using the product, the conditions of use, and the characteristic wear patterns of the user. Adidas products damaged by normal wear and tear or that have exceeded the reasonable lifespan of the product are not replaced.

Payment Methods

When purchasing an adidas product from this website, this will be done through the third party payment processor Stripe.

Delivery

Standard delivery is the only delivery method available for Adidas products sold on the Sports Direct website.

Right to Withdraw

You have the right to withdraw from this contract within fourteen (14) days without giving any reason.

The withdrawal period shall be fourteen (14) days from the date you, or a third party named by you, who is not the carrier, have/has taken possession of the product(s), or, where your order contained multiple products which will be delivered separately, delivery of the final product(s) making up your order (“Withdrawal Period”).

To meet the withdrawal period deadline you will need to notify Adidas about the fact that they are exercising their right of withdrawal before the expiry of the withdrawal period.

You must send back or submit the products immediately after, but in any event no later than fourteen (14) days from the date on which you inform Adidas about the withdrawal from the contract of sale, in accordance with the returns and withdrawal policy and in suitable packaging. This deadline shall be deemed met if you send the products before this deadline expires.

If you withdraw from a contract of sale during the Withdrawal Period, Adidas shall reimburse all payments we received from you, including delivery charges (provided the returned product(s) represent(s) the complete order), at the latest within fourteen (14) days from the date on which the notification of withdrawal of this contract has been received by Adidas. For this repayment Adidas shall use the same method of payment that you used making the original transaction, unless Adidas arrange a different method with you; you will not be charged any fees for such repayments under any circumstances. Adidas may withhold reimbursement until we have received the returned Products, or until you have submitted proof that you have returned the products, whichever comes earlier.

You only have to pay for any diminished value of products if this diminished value is due to improper handling on your behalf while ascertaining the nature, characteristics and functioning of the products.

Exceptions to your right of withdrawal

You do not have a right of withdrawal, regarding the delivery of products which are not suitable to be returned for health or hygiene reasons and where a seal was removed after delivery.

Voluntary Return Guarantee in addition to your Statutory Right of Withdrawal

In addition and without prejudice to the your right of withdrawal (and any other applicable statutory rights), Adidas grant you an additional Voluntary Return Guarantee. This allows you to withdraw from the contract of sale, without specifying any reasons, for an additional 16 days beyond the Withdrawal Period, so a total return period of 30 days (“Voluntary Return Period”), as a contractual right of withdrawal with respect to products.

Adidas offer this Voluntary Return Guarantee during the Voluntary Return Period subject to the provisions of Adidas’s returns and withdrawal policy.

The product(s) must have not been used or damaged beyond normal inspection use and must be returned in its original packaging. Returns of clothing items can only be accepted if the original label has not been removed (none of the aforementioned affect your legal statutory rights as described above, in particular your warranty rights and your right of withdrawal.

Adidas must be in receipt of the products you are returning prior to the end of the Voluntary Return Period.

Adidas reserve the right to reject the return and shall not give any compensation under this Voluntary Return Guarantee for returned products that do not comply with these terms.

If you withdraw from a contract of sale during the Voluntary Return Period, in accordance with Adidas’ Returns Policy and this clause, Adidas will reimburse all payments we received from you, including delivery charges (provided the returned products represent(s) the complete order, within fourteen (14) days after our receipt of the products. For this repayment Adidas shall use the same method of payment that you used making the original transaction, unless Adidas arrange a different method with you; you will not be charged any fees for such repayments under any circumstances.

Returns

https://www.adidas.co.uk/help/what-is-the-return-policy.html

https://www.adidas.co.uk/help/how-do-i-return-my-products.html

Exchanges

No exchanges are available for a direct adidas purchase.

Giftcards

Giftcards cannot be used on Adidas products sold on the Sports Direct website (that are notified to the you as being sold directly to the you by Adidas).

Subcontracting and assignment

Adidas reserves the right to sub-contract, transfer, assign or novate all or any of their rights and obligations under adidas terms and conditions provided that the customers rights under adidas terms and conditions are not affected. You may not sub-contract, assign or otherwise transfer any of their rights or obligations under the adidas terms and conditions without Adidas’s consent in writing.

Severance

Each provision of these terms shall be construed separately and independently of each other. If any provision is deemed invalid, void or otherwise unenforceable, that provision shall be deemed severable from and shall not affect the enforceability of any of the other provisions of these terms.

Applicable Law & Jurisdiction

These terms shall be governed by the laws of The Netherlands. Dutch law applies to the sales contract, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG). This does not affect the applicable mandatory rights under the law of your country of residence.

You may bring any dispute which may arise under these Terms and Conditions to – at your discretion - either the competent court of Amsterdam, the Netherlands, or to the competent court of your country of habitual residence if this country of habitual residence is an EU Member State, which courts are – with the exclusion of any other court - competent to settle any of such a dispute. Adidas shall bring any dispute which may arise under these Terms and Conditions to the competent court of the your country of habitual residence if this is in an EU Member State or otherwise the competent court of Amsterdam, the Netherlands.

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