Placing Orders
- How do I apply a discount code? If you are using a promotional code that is currently on our website this can be added in your ‘bag’. All you need to...
- What payment options are accepted? We accept most well known payment methods:AlipayAmerican Express (AMEX)Apple PayBancontactGift CardsGiropayiDEALMaest...
- What is payment authentication? Payment authentication or 3D secure are fraud prevention initiatives launched by card issuers.Verified by VISA (VbV) ...
- Payment issues If you are getting error messages when making a payment using a card, please check the following:The address register...
- Why is my bank showing two charges for my order? We only take payment for an item after it has been processed. However, in the interim before processing, we will take...
- Can I use my gift card or eVoucher online and in store? Yes, Gift cards and eVouchers can be used in UK branches of our stores as well as online, but only for the retailer w...
Completed Orders
- I'm trying to return my order, but it's saying my order isn't found We're aware some customers are experiencing issues with their orders not yet showing on our returns portal. The error...
- I've received the wrong item If the item you received differs to what you ordered or expected-For orders placed online - Please contact our Custom...
- My item is faulty If you've identified a fault with an item you ordered:For orders placed online - please contact our Customer Service ...
- I'm missing an item from my order We’re sorry there’s items missing in your order.Before contacting our customer service team, please make sure to chec...
- Why have you cancelled my order or item? You're order may have been cancelled due to one of the following reasons:The items are out stock when it comes to pac...
- My order has been cancelled, but it appears that I have still been charged If your order has been cancelled, you will be refunded to your original method of payment within 2-5 working days. Th...
Product Info
- How do I find my size? Sizes vary with different brands and styles.We have a size guide that will show you clothing and footwear sizes to he...
- Item out of stock? We keep our website as up to date as possible with our latest stock. If you can’t find the item, size or colour you’r...
- Is there a limit to how many products I can buy? If you are buying large quantities of one particular product or we are running low on the product that you are trying...
- Size Guide
- Product Information Most of our product information can be found on our website, when viewing the product page. This includes the images ...
- Why are the item prices in store not always the same as online? Our store stock and pricing is managed independently from online stock and pricing.This means that a sale might apply...