We’re currently aware of a delay affecting some order-related emails. Our team are investigating, and in the meantime, please check your 'My Account' section for the latest updates on your order.
We try and process all returns as quickly as possible for you to get your refund. If you arranged your return on our returns portal you should receive a ‘Your return has been received’ email within a week of having returned the item but it takes longer sometimes.
Please allow up to 14 days for your items to be inspected and any refunds to be issued. You'll usually be able track the progress of your return, if you have tracking details from the carrier.
You will be sent an ‘Order cancelled’ email once the refund has been processed, this can take between 2-5 working days to show in your account. Any refunds will be refunded to the same payment method you used when you placed the order.
If your order was paid part or in full by a gift card or a eVoucher, the refund will be issued as a gift card or eVoucher up to the value of the gift card you used. At which point, any funds owed that are remaining will be refunded onto the other payment methods used. If you haven't received your eVoucher please check your junk folder for an 'Order refunded' email.
If you'd like to suggest improvements to this content, you can share your thoughts, anonymously with the article author below. However, this particular form will not reach Customer Service, and we are unable to respond to queries here.
If you need help from the Customer Service team, please press the 'Contact Us' button instead.
