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Returns & Refunds
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Brand Partner Returns
Brand Partner ReturnsI need to return my order or item bought from a brand partner
Please check your email confirmation to see if your item was delivered from one of our brand partners, their details will show under the product details and will look a bit like this:
Please see additional information below and details on how to return those items.
Returns policy overview
- Returns will be eligible for refund only, no exchanges are available for these items
- Items must not be used, worn or washed
- Items must be in original packaging and all tags attached
- Personalised items will not be accepted unless text is incorrect, or the item is faulty
- Underwear, swimwear and pierced jewellery cannot be returned for hygiene reasons
- Items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery, cannot be returned.
Please note: postage will be payable. We do not offer a free returns service for unwanted items.
BRAND PARTNER RETURNS INSTRUCTION The Ace Supply Co. Please return items to the following address:
Warehouse,
Unit A3/4 Southmoor Industrial Estate,
Southmoor Road,
Wythenshawe,
Manchester,
M23 9XDActivity Superstore To make a return, please reach out to our Customer Service team. Alan Symonds and Company Ltd Please return items to the following address:
Alan Symonds & Company Ltd
Westminster House,
Bakewell Road,
Orton Southgate,
Peterborough,
PE2 6WAArora Design Limited Please return items to the following address:
Arora Design Ltd,
Buccleuch Mills,
Langholm
Dumfriesshire
DG13 0EBAye Do Ltd Please return items to the following address:
13 Murieston Green,
Murieston,
Livingston,
EH54 9EQBabymore To make a return, please reach out to our Customer Service team. Baltic Pine / Comfy Living To make a return, please reach out to our Customer Service team. Birlea Furniture Limited To make a return, please reach out to our Customer Service team. Boxer Please make returns to the following address:
Boxer Gifts,
Swinnow Lane,
Leeds,
LS13 4BSBunty Pet Products Ltd Please return items to the following address:
Unit 1,
St Mary's Industrial Park,
Talbot Road,
Newton,
Hyde,
SK14 4HNCannondale Please return items to the following address:
Cannondale UK - Returns
Vantage Way
Poole
Dorset
UNITED KINGDOM
BH12 4NUCorporate Trade Solutions Return using our portal HERE
Craghoppers Return using our portal HERE Crafters Companion Ltd Please return items to the following address:
Crafters Companion,
St Cuthbert's Way,
Aycliffe Business Park,
Newton Aycliffe,
DL5 6XWCreate Your World Ltd Please return items to the following address:
Create Your World Ltd,
Units 4-6 Deneside Business Park,
Wolsingham,
Bishop Auckland,
Co Durham,
DL13 3BFDare 2b Return using our portal HERE Designer Travel Goods Return using our portal HERE
Dezac Ltd To make a return, please reach out to our Customer Service team. Digitek Trading Ltd To make a return, please reach out to our Customer Service team. Downland Bedding Co Ltd Please return items to the following address:
Downland Bedding Co. Ltd,
23 Blackstock Street,
Liverpool,
L3 6ERDreams 'n' Drapes Please return items to the following address:
JRS Online Returns,
Unit 1-2 Cleggs lane Industrial Estate,
Ravenscraig Road,
LIttle Hulton,
Manchester,
M38 9PUEndura Please return items to the following address:
Endura Ltd,
3 Starlaw Park,
Livingston,
EH4 8SFEskuta Limited Please return items to the following address:
Unit 5,
Bermuda Innovation Centre,
St. Davids Way,
Nuneaton,
CV10 7SDExtra UK Please return items to the following address:
Extra UK,
Domino House,
Morris Close,
Park Farm Ind Est,
Wellingborough,
NN8 6XFFirelog Limited Please return items to the following address:
Returns Dept at House of Fraser,
Willowtree Marina,
West Quay Drive,
Hayes,
Middlesex,
UB4 9TA,Fizz Creations Please return items to the following address:
Fizz Creations,
6 Commerce Way,
Lancing,
BN15 8TAGablemere Ltd To make a return, please reach out to our Customer Service team. GAME Please return items to the following address:
Returns Department - Game Retail Limited
Unity House, Telford Road,
Basingstoke,
Hampshire,
RG21 6YJGardeco Ltd Please return items to the following address:
Gardeco Warehouse,
Units 7 & 8,
Gemini Business Park,
Stourport Road,
Kidderminster,
DY11 7QLGardiner Bro's Please return items to the following address:
Gardiner Bros & Co,
Unit 4,
St Modwen Park
Quedgeley
Gloucester
GL10 3EZGem Order Limited Please return items to the following address:
Gem Order Limited,
5B The Courtyard,
Reddicap Trading Estate,
Sutton Coldfield,
Birmingham,
B75 7BUGet The Label Please return items to the following address:
Returns department,
GET THE LABEL,
22 Leacroft Road,
Birchwood,
Warrington,
WA3 6PJGreenside Packaging To make a return, please reach out to our Customer Service team. Gul Please return items to the following address: Gul Watersports Ltd.,
Stadium House,
Aspen Way,
Yalberton Industrial Estate,
Paignton,
Devon,
TQ4 7QRHigh Street TV Please return items to the following address:
High Street TV Corby,
PO Box 7903,
CORBY,
NN17 9HYHome Curtains UK Ltd Please ensure that items are returned exactly as they are received.
Please return items to the following address:
Home Curtains,
Stoney street,
Sutton in Ashfield,
Nottingham,
NG17 4GHI-Ride Please return items to the following address:
Swallow Enterprise Park,
Diamond Drive,
Lower Dicker,
East Sussex,
BN27 4ELIGSM Ltd Please return items to the following address:
1 Dewar Court,
Astmoor,
Runcorn,
WA71PTInternational Bullion and Metal Brokers Returns will be eligible for refund only, no exchanges are available for this product.
Unless faulty or damaged, pierced jewelry cannot be returned for hygiene reasons.
Please return items to the following address:
PO BOX 64378,
LONDON,
EC1NP 1NEJ and R Sports Please return items to the following address:
SDMP Customer Service,
C/O J & R Sports Limited,
Unit 4 Vesty Business Park,
Vesty Road,
Aintree,
Merseyside,
L30 1NYJS International Ltd Please return items to the following address:
JS International Ltd,
Unit B 3 Regal Way,
Watford,
WD24 4YJKandy Toys Please return items to the following address: Kipfold Limited Please return items to the following address:
Kipfold Ltd,
Cheetwood House,
Cheetwood Road,
Manchester,
M8 8AQLassic Ltd To make a return, please reach out to our Customer Service team. Living and Home Please return items to the following address:
Wenrit Global LTD,
Unit 1-3 Montague House,
Matthews Street,
Manchester,
M12 5BBLloyd Pascal and Company Limited Please return items to the following address:
Lloyd Pascal,
Elan House,
Park Lane,
Castle Vale,
Birmingham,
B35 6LJLonsdale Please return items to the following address:
Sports Directory,
Unit 5 Butterly Avenue,
Questor,
Dartford,
Kent,
DA1 1JGLucky Dip Ltd Please return items to the following address:
Lucky Dip,
Unit 1B Brunt Street,
Mansfield,
Nottinghamshire,
NG18 1AXMashco Ltd To make a return, please reach out to our Customer Service team. Meroncourt Europe Please return items to the following address:
Meroncourt Europe Limited,
Unit 2A,
Portland Industrial Estate,
Arlesey,
Bedfordshire,
SG15 6SGModrec International Ltd Please return items to the following address:
Modrec International Ltd c/o Fergusons Transport Ltd,
Barmston Lane,
Pattison Industrial Estate,
Washington,
Tyne & Wear,
NE38 8QTMomentum Hyper Please return items to the following address:
RideMinded UK,
Alexandra House,
36a Church Street,
Chelmsford,
Essex,
CM2 7HYMV Sports To make a return, please reach out to our Customer Service team. Pacific Cycle Please return items to the following address:
Pacific Cycle UK – Returns
Vantage Way
Poole Dorset
UNITED KINGDOM
BH12 4NUPeers Hardy Please return items to the following address:
Peers Hardy UK Ltd,
Customer Services Dept,
Unit 4, Precision House,
Starley,
Solihull,
B37 7GNPhoenox Textile Ltd Please return items to the following address:
Phoenox Textile Ltd,
Spring Grove Mills,
Clayton West,
Huddersfield,
HD8Plum Play Please return items to the following address:
Plum Products Ltd,
Middle Street,
The Cliff,
Ingham,
Lincoln,
LN1 2YQPremier Decorations Please return items to the following address:
Premier Decorations Ltd,
Premier House,
Braintree Road,
Ruislip,
Middlesex,
HA4 0EJPrestige Touch Please return items to the following address:
Linmar House,
East Portway Business Park,
Andover,
SP10 3LUPure Electric A Pure Electric pre-paid collection must be arranged in order to return any purchase to the Partner Brand. Please reach out the our Customer Service team stating your reason for return and a date you are available for the collection to be made.
Please note items are to be returned in their original packaging, in a resalable condition, and securely packaged.
Raleigh A Raleigh Return Number must be obtained before any return is sent back to the Partner Brand. To obtain your Raleigh Return Number please reach out to our Customer Service team.
Rashmian Ltd Please return items to the following address:
Rashmian Ltd,
Unit J Braintree Industrial Estate,
Braintree Road,
Ruislip,
HA4 0EJRegatta Return using our portal HERE
Rewards and Gifts Ltd Technology products - We will not accept any returned products with personal information on the item, such as iCloud locked, personal photos or any other personal information (GDPR )
Health & Beauty – we will not accept Fragrance returns if opened or partly used unless there is a problem or fault with the product.
Please return items to the following address:
P1 4&5,
Heywood Distribution Park,
Heywood,
Lancashire,
OL10 2TTRobbie Toys Returns must be made unused and still boxed.
Please return items to the following address:
Robbie Toys Ltd,
Unit 1 The Lane,
Manston Business Park,
CT12 5EZRock Luggage Please return items to the following address:
24 Wadsworth Road,
Greenford,
Middlesex,
UB6 7JDRockport Please return items to the following address:
Sports Directory,
Unit 5 Butterly Avenue,
Questor,
Dartford,
Kent,
DA1 1JGSabichi Homewares Limited Please reach out to our Customer Service team. S Green & Sons Please return items to the following address:
20 Commercial Rd,
London,
N18 1TPSecond Chance Ltd Please return items to the following address:
Units 1-4 Pipers Court,
Amy Johnson Way,
Blackpool,
FY4 2RTShankar (UK) Ltd Please return items to the following address:
Shankar UK,
63 Major Street,
Wolverhampton,
WV2 2BLSnowtime Please return items to the following address:
Trans-Continental Group Ltd, (behind Nutrition Group),
Olympic Way,
Off Clifton Road,
Blackpool,
Lancashire
FY4 4QESpencer Grace For Zinc products, the manufacturer must be contacted for repairs and replacements of faulty products.
0800 731 0006
info@hy-pro.co.uk
Please return items to the following address:
Spencer Grace,
C/O AM Fright,
Unit 5 MIFT,
Westinghouse Rd,
Trafford Park,
Manchester,
M17 1DYSports Directory Please return items to the following address:
Sports Directory,
Unit 5 Butterly Avenue,
Questor,
Dartford,
Kent,
DA1 1JGTyrone Textiles Curtains must be new, unused and not altered and returned with original packaging. Any curtains with pencil pleat heading the tape must not be pulled otherwise they cannot be accepted for a refund.
Please return items to the following address:
30-31 Riverwalk Business Park,
Riverwalk Road,
Enfield,
EN3 7QNUpgrade Bikes Please use the provided returns label to make any returns, and ensure that the goods are returned in a re-saleable condition.
Please return items to the following address:
Upgrade Bikes, AB Star Road,
Partridge Green,
West Sussex,
RH13 8RAValbonne Lingerie Returns are only accepted if unworn and in original packaging.
Please return items to the following address:
54/56 Stocks Street,
Cheetham Hill,
Manchester,
M8 8QJVeloBrands Please return items to the following address:
VeloBrands Ltd,
Copplestone Mills,
Copplestone,
Devon,
EX17 5NFWeeRide UK Please return items to the following address:
WeeRide Returns,
Silver X Group,
Unit 2 & 3 Hamilton Road,
Sutton in Ashfield,
NG17 5LDWelcome Furniture To make a return, please reach out to our Customer Service team. Weybury Hidreth Limited Please reach out to our Customer Service team regarding faulty returns. Other wise please return items to the following address:
Weybury Hildreth,
Bay 1,
Building 47,
Second Avenue,
The Pensnett Estate,
Kingswinford,
West Midlands,
DY6 7UZZyroFisher Please return items to the following address:
ZyroFisher,
Roundhouse Road,
Faverdale Industrial Estate,
Darlington,
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Brand Partner Returns