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Back to Sports Direct UK

Our Customer Service team are really busy at the moment, so it's taking us longer than usual to reply.

How can we help you?

  • Delivery & Collection
    • Delivery Methods
    • Delivery FAQs
  • Orders & Payments
    • Placing Orders
    • Completed Orders
    • Product Info
  • Returns & Refunds
    • Returns
    • Refunds
  • Personalisation
    • Personalisation
  • Stores & Services
    • Store Information
  • Financial Services
    • Frasers Plus
    • Studio Pay
  • Membership
    • Membership Terms & Conditions
    • Rewards & Benefits
  • My Account
    • Getting Started
    • Technical Issues
  • Site Policies
    • Terms & Conditions
    • Other Policies
    • Privacy and Cookies Policy
  • Contact Us
  • Delivery & Collection
    • Delivery Methods
      Delivery Methods
    • Delivery FAQs
      Delivery FAQs
      Why is my Order Late?

      We make every effort to get your order to you on time, but please keep in mind that it may take longer in some cases, such as:

      • During busy periods - when a sudden high volume of products needs to be shipped.
      • Essential maintenance – on rare occasions, we may need to make important system changes which affects how we manage orders. There may be delays around this time.
      • Bad weather – when it may be more difficult for products to be shipped around the country.

      We will keep you informed by email on the progress of your order.

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      If you'd like to suggest improvements to this content, you can share your thoughts, anonymously with the article author below. However, this particular form will not reach Customer Service, and we are unable to respond to queries here.

      If you need help from the Customer Service team, please press the 'Contact Us' button instead.

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  • Orders & Payments
    • Placing Orders
      Placing Orders
    • Completed Orders
      Completed Orders
    • Product Info
      Product Info
  • Returns & Refunds
    • Returns
      Returns
    • Refunds
      Refunds
  • Personalisation
    • Personalisation
      Personalisation
  • Stores & Services
    • Store Information
      Store Information
  • Financial Services
    • Frasers Plus
      Frasers Plus
    • Studio Pay
      Studio Pay
  • Membership
    • Membership Terms & Conditions
      Membership Terms & Conditions
    • Rewards & Benefits
      Rewards & Benefits
  • My Account
    • Getting Started
      Getting Started
    • Technical Issues
      Technical Issues
  • Site Policies
    • Terms & Conditions
      Terms & Conditions
    • Other Policies
      Other Policies
    • Privacy and Cookies Policy
      Privacy and Cookies Policy
  • Contact Us

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