How can we help you?

I need to cancel my order

Once you've placed your order, it immediately begins processing through the system so that we can get it to you as fast as possible.

Depending on the status of your order, we may be able to cancel it for you. Please contact Customer Service so we can check this further for you.

If your order has already been shipped or started going through our automated fulfilment process, we will not be able to stop it for you. In these circumstances, you can still cancel your order within 14 days of receiving the goods under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (please head here for details and to access the cancellation form). This will require you to return the goods once received, and you will need need to pay the return shipping costs.

I need to change the address

We cannot change your delivery address once your order is placed. If you're concerned about being unavailable, some delivery partners may leave your parcel with a neighbour or in a safe location. Use the ‘Click to track order’ button in your ‘Order shipped’ email to check if these options are available.

If you can no longer access the address you chose, please contact Customer Service and we will ask our delivery partner to return your order back to us for a full refund. Please note, if this is possible, it can take up to 14 days. If you still want your order, you will need to place it again as we can only ship to the address entered at checkout.

I need to change my order

Once an order has been submitted, we cannot make any changes to it, this includes:

• Adding or removing items
• Changing colours or sizes
• Changing the delivery options
• Applying promotional discounts
• Changing the email address entered for this order