Back to Sports Direct UK
Logo
Back to Sports Direct UK

Our Customer Service team are really busy at the moment, so it's taking us longer than usual to reply.

How can we help you?

  • Delivery & Collection
    • Delivery Methods
    • Delivery FAQs
  • Orders & Payments
    • Placing Orders
    • Completed Orders
    • Product Info
  • Returns & Refunds
    • Returns
    • Refunds
  • Personalisation
    • Personalisation
  • Stores & Services
    • Store Information
  • Financial Services
    • Frasers Plus
    • Studio Pay
  • Membership
    • Membership Terms & Conditions
    • Rewards & Benefits
  • My Account
    • Getting Started
    • Technical Issues
  • Site Policies
    • Terms & Conditions
    • Other Policies
    • Privacy and Cookies Policy
  • Contact Us
  • Delivery & Collection
    • Delivery Methods
      Delivery Methods
    • Delivery FAQs
      Delivery FAQs
  • Orders & Payments
    • Placing Orders
      Placing Orders
    • Completed Orders
      Completed Orders
    • Product Info
      Product Info
      Why is the item price different to what I was expecting?

      You may be looking at a promotion price that has since expired.

      For online orders, we may occasionally adjust the pricing of items for short term promotions such as daily deals. Such pricing is only available for a brief period of time. To understand when the promotion ends, you can usually see this in the promotion banner on our website or on any promotional emails that you may have received..

      Additionally, please note that some products feature different pricing per size / colour / style etc.

      Please be aware that we cannot retrospectively change or negotiate the pricing of items within your order. We will also not be able to honour promotions that have since expired.

      We make every effort to keep your shopping experience as easy and accurate as possible for you, but if you do experience a problem with item pricing from how a price is displayed on the website compared to what you are seeing during checkout. Please contact us so we can investigate this further.

      For store orders, Our store stock and pricing is managed independently from online stock and pricing. As a result, you will occasionally see different pricing in store if comparing to online. Online and stores are governed by separate Terms and Conditions and as such, we do not offer price matching or negotiate item prices.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find this article helpful? Yes No

      Send feedback

      Thanks for your feedback.

      If you'd like to suggest improvements to this content, you can share your thoughts, anonymously with the article author below. However, this particular form will not reach Customer Service, and we are unable to respond to queries here.

      If you need help from the Customer Service team, please press the 'Contact Us' button instead.

      Contact Us
      Still need to contact us
  • Returns & Refunds
    • Returns
      Returns
    • Refunds
      Refunds
  • Personalisation
    • Personalisation
      Personalisation
  • Stores & Services
    • Store Information
      Store Information
  • Financial Services
    • Frasers Plus
      Frasers Plus
    • Studio Pay
      Studio Pay
  • Membership
    • Membership Terms & Conditions
      Membership Terms & Conditions
    • Rewards & Benefits
      Rewards & Benefits
  • My Account
    • Getting Started
      Getting Started
    • Technical Issues
      Technical Issues
  • Site Policies
    • Terms & Conditions
      Terms & Conditions
    • Other Policies
      Other Policies
    • Privacy and Cookies Policy
      Privacy and Cookies Policy
  • Contact Us

Can't find what you're looking for?

Logo

© SportsDirect.com Retail Ltd.

+ Attach a file
Cancel
Article views count