If you've identified a fault with an item you ordered:
For orders placed online - please contact our Customer Service team with full details of the item and fault and we will investigate this for you.
When contacting us, please also provide clear images showing the fault so we can better help you.
Please note, all products will be inspected when returned and during cases where the item has been damaged, or caused by wear and tear, the products will be returned to you.
For orders bought in stores - please visit the store with the product and proof of purchase so they can try to help you.
If you'd like to suggest improvements to this content, you can share your thoughts, anonymously with the article author below. However, this particular form will not reach Customer Service, and we are unable to respond to queries here.
If you need help from the Customer Service team, please press the 'Contact Us' button instead.
