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                                                    Delivery FAQsWhat will happen if I am not in when the parcel is delivered?For most deliveries the carrier will give you advanced notice by sending you email or text messages, keeping you updated as your parcel makes it's way to you. This also includes sending you an estimated delivery timeslot in many cases so you can arrange for someone to be home. When delivering any of our standard items, if you're not in the courier will usually attempt to leave the parcel with a neighbour or in a secure location and they'll let you know (by email or leaving a card through your post box). If there is nowhere safe to leave your parcel, they'll let you know they've attempted delivery & will try again, usually on the next day. If your order is for heavy or large items (think large furniture or appliances) the courier will send you a message in advance to schedule the delivery. Did you find it helpful? Yes No Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.Did you find this article helpful? Yes No Send feedbackContact UsThanks for your feedback. If you'd like to suggest improvements to this content, you can share your thoughts, anonymously with the article author below. However, this particular form will not reach Customer Service, and we are unable to respond to queries here. If you need help from the Customer Service team, please press the 'Contact Us' button instead. Still need to contact us
 
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