Back to Sports Direct UK
Logo
Back to Sports Direct UK

Our Customer Service team are really busy at the moment, so it's taking us longer than usual to reply.

How can we help you?

  • Delivery & Collection
    • Delivery Methods
    • Delivery FAQs
  • Orders & Payments
    • Placing Orders
    • Completed Orders
    • Product Info
  • Returns & Refunds
    • Returns
    • Refunds
  • Personalisation
    • Personalisation
  • Stores & Services
    • Store Information
  • Financial Services
    • Frasers Plus
    • Studio Pay
  • Membership
    • Membership Terms & Conditions
    • Rewards & Benefits
  • My Account
    • Getting Started
    • Technical Issues
  • Site Policies
    • Terms & Conditions
    • Other Policies
    • Privacy and Cookies Policy
  • Contact Us
  • Delivery & Collection
    • Delivery Methods
      Delivery Methods
    • Delivery FAQs
      Delivery FAQs
  • Orders & Payments
    • Placing Orders
      Placing Orders
    • Completed Orders
      Completed Orders
    • Product Info
      Product Info
  • Returns & Refunds
    • Returns
      Returns
    • Refunds
      Refunds
  • Personalisation
    • Personalisation
      Personalisation
  • Stores & Services
    • Store Information
      Store Information
  • Financial Services
    • Frasers Plus
      Frasers Plus
    • Studio Pay
      Studio Pay
  • Membership
    • Membership Terms & Conditions
      Membership Terms & Conditions
      General Information
      • Once a transaction is made without the scanning of a member pass, it cannot be retrospectively added to the account
      • Sports Direct Membership benefits have no cash redemption value. The benefits are for members personal use and cannot be exchanged, sold or transferred to another member. 
      • We reserve the right to amend these Terms and Conditions or suspend or terminate the Sports Direct Membership programme at any time. We will notify you of any changes to these Terms and Conditions via email communication or by posting notices in store and on Sports Direct.com.
      • If we believe that you are in breach of these Terms and Conditions or that you have abused the Sports Direct Membership programme, we reserve the right to take any appropriate action, including suspending or terminating your account. 
      • If there is any difference between these terms and other information provided in relation to the membership, these terms shall prevail.
      • You are personally liable for any and all fees, costs, charges, claims or liabilities of whatever nature arising from your membership of the scheme
      • The benefit of these Terms may be transferred by us to any other company within the group of companies of which we are a member without notice. Your rights under these terms will not be affected by any such transfer.
      • Insofar as permitted by law, we shall not be liable to you for any indirect damages, losses, costs and/or expenses incurred whether in contract, tort, negligence or otherwise and howsoever arising relating to the membership or any termination of or variation thereof and/or any benefit conferred on you by virtue of your use, or intended use, of membership, including (without limitation) in respect of any delays, delivery errors and/or connection problems. In no circumstances shall our liability exceed the total value of the relevant order or reward that any claim relates to.
      • We will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations under these Terms that is caused by events outside our reasonable control (Force Majeure Event). Our obligations under these terms are suspended for the period that the Force Majeure Event continues.
      • Nothing in these Terms shall affect any statutory rights that you have including any rights in relation to any products supplied by Sports Direct.
      • If any of these Terms and Conditions are found to be invalid or otherwise unenforceable, then the relevant Term or Condition shall be severed and deleted and shall not affect the enforceability of the validity of the remaining Terms and Conditions.
      • A person who is not party to these terms shall not have any rights under or in connection with them.
      • These terms and conditions are governed by the law of England and Wales and are subject to the exclusive jurisdiction of England and Wales.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find this article helpful? Yes No

      Send feedback

      Thanks for your feedback.

      If you'd like to suggest improvements to this content, you can share your thoughts, anonymously with the article author below. However, this particular form will not reach Customer Service, and we are unable to respond to queries here.

      If you need help from the Customer Service team, please press the 'Contact Us' button instead.

      Contact Us
      Still need to contact us
    • Rewards & Benefits
      Rewards & Benefits
  • My Account
    • Getting Started
      Getting Started
    • Technical Issues
      Technical Issues
  • Site Policies
    • Terms & Conditions
      Terms & Conditions
    • Other Policies
      Other Policies
    • Privacy and Cookies Policy
      Privacy and Cookies Policy
  • Contact Us

Can't find what you're looking for?

Logo

© SportsDirect.com Retail Ltd.

+ Attach a file
Cancel
Article views count