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Returns & Refunds
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Returns
ReturnsReturn an item bought online, shipped from a Brand Partner
You have 28 days
to return your itemYou will need to pay for the returns postage Once returned, allow
14 days to be refundedItems shipped by a Brand Partner will look like this on your emails:
What is a Brand Partner?
Some items sold on our website are shipped directly from one of our Brand Partners. In case of returns, it's important you send Brand Partner items to the correct address, so that they can be checked and refunded for you.
How to return a Brand Partner order
1 Identify the name of the Brand Partner by checking your emails to identify who shipped that item (if it doesn’t name a brand partner alongside the product, it was likely shipped directly from us) 2 Find your specific Brand Partner from the list below. This will give you an overview of how returns work, for that supplier. 3 Follow the instructions to arrange your return where this is possible. Other important information related to returns
- If there is an issue or imperfection with the item received, please contact the Customer Service team for help, providing full and clear details of the issue.
- For items that do not fit, or other 'change of mind' scenarios, you will need to cover the return cost. Our Customer Service team will not be able to offer a free return service for you.
- Orders placed online cannot be returned to stores. This also applies to orders where you chose a 'click and collect' delivery option.
- Returns are processed on a per-order basis, so if you are trying to return multiple orders, please return them separately to avoid issues or delays with processing.
- All returns are inspected upon receipt. Our team can reject and return a product if it is identified that the product has been abused.
- Personalised items will not be accepted unless the text is incorrect, or the item is faulty.
- Underwear, swimwear, and pierced jewellery cannot be returned for hygiene reasons.
- Items with deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery, cannot be returned.
Select a Brand Partner:
Ace Supply Co
Important Information
Please read the terms before returning itemsReturns Instructions
Pack securely and send via tracked mailReturns Address
Warehouse,
Unit A3/4 Southmoor,
Industrial Estate,
Southmoor Road,
Wythenshawe,
Manchester, M23 9XDArora Design
Important Information
Please read the terms before returning itemsReturns Instructions
Pack securely and send via tracked mailReturns Address
Arora Design LTD,
Buccleuch Mills,
Langholm,
Dumfriesshire, DG13 0EBAye Do
Important Information
Please read the terms before returning itemsReturns Instructions
Pack securely and send via tracked mailReturns Address
13 Murieston Green,
Murieston,
Livingston, EH54 9EQBio-Synergy
Important Information
Please read the terms before returning itemsReturns Instructions
Pack securely and send via tracked mailReturns Address
Bio-Synergy Ltd,
469 Finchley Road,
London, NW3 6HSBirlea Furniture
Important Information
Items must be re-packed in the original packagingReturns Instructions
Pack securely and send via tracked mailReturns Address
Birlea Furniture Ltd,
Unit 6A-1 West Meadow Rise,
Derby, DE74 2HLBoxer
Important Information
Please read the terms before returning itemsReturns Instructions
Pack securely and send via tracked mailReturns Address
Boxer Gifts,
Swinnow Lane,
Leeds, LS13 4BSBunty Pet Products
Important Information
Please read the terms before returning itemsReturns Instructions
Pack securely and send via tracked mailReturns Address
Unit 1 St Mary's Industrial Park,
Talbot Road,
Newton,
Hyde, SK14 4HNCrafters Companion
Important Information
Please read the terms before returning itemsReturns Instructions
Pack securely and send via tracked mailReturns Address
Crafters Companion,
St Cuthbert’s Way,
Aycliffe Business Park,
Newton Aycliffe. DL5 6XWCreate Your World
Important Information
Please read the terms before returning itemsReturns Instructions
Pack securely and send via tracked mailReturns Address
Create Your World Ltd,
Units 4-6 Deneside Business Park,
Wolsingham,
Bishop Auckland,
Co Durham, DL13 3BFDezac
Important Information
Refunds will be issued for returned items only and will exclude the original postage & return shipping costsReturns Instructions
Pack securely and send via tracked mailReturns Address
The Dezac Group Ltd,
Returns Department,
Longhope Business Park,
Monmouth Road,
Longhope , GL17 0QG,Digitek Trading
Important Information
A returns form is required to be completed (in package)Returns Instructions
Pack securely and send via tracked mailReturns Address
Digitek Trading Ltd,
(S001 Returns),
Unit 3 Rinus Business Park,
Darwen,
Lancashire, BB3 2QXDimension 6 Fitness
Important Information
Items must be returned in original packaging and with tags attachedReturns Instructions
Pack securely and send via tracked mailReturns Address
Nike Strength - PDS Direct,
Halfords Lane Units 1-7,
West Midlands, B71 4LFDownland Bedding
Important Information
Please read the terms before returning itemsReturns Instructions
Pack securely and send via tracked mailReturns Address
Downland Bedding Co. Ltd,
23 Blackstock Street,
Liverpool, L3 6ERDreams 'n' Drapes
Important Information
Please read the terms before returning itemsReturns Instructions
Pack securely and send via tracked mailReturns Address
JRS Online Returns,
Unit 1-2 Cleggs Lane,
Industrial Site,
Ravenscraig Road,
Little Hulton,
Manchester M38 9PUEndura
Important Information
Please read the terms before returning itemsReturns Instructions
Pack securely and send via tracked mailReturns Address
Endura Ltd,
3 Starlaw Park,
Livingston, EH54 8SFEskuta
Important Information
Please read the terms before returning itemsReturns Instructions
Pack securely and send via tracked mailReturns Address
Unit 5 Bermuda Innovation Centre,
St Davids Way,
Nuneaton, CV107SDGablemere
Important Information
Please read the terms before returning itemsReturns Instructions
Pack securely and send via tracked mailReturns Address
Gablemere Ltd,
Unit 15 / 16 Finepoint Way,
Kidderminster,
Worcs, DY11 7FBGardiner Bros & Co
Important Information
Please read the terms before returning itemsReturns Instructions
Pack securely and send via tracked mailReturns Address
Gardiner Bros & Co Unit 4,
St Modwen Park,
Quedgeley,
Gloucester, GL10 3EZGet the Label
Important Information
Please read the terms before returning itemsReturns Instructions
Pack securely and send via tracked mailReturns Address
Returns department,
GET THE LABEL,
22 Leacroft Road,
Birchwood,
Warrington, WA3 6PJGrange Communications
Important Information
Please read the terms before returning itemsReturns Instructions
Pack securely and send via tracked mailReturns Address
Grange Communications,
22 Great king Street,
Edinburgh, EH36QHGul
Important Information
Please read the terms before returning itemsReturns Instructions
Pack securely and send via tracked mailReturns Address
Gul Watersports,
Stadium House,
Aspen Way,
Yalberton Industrial Estate,
Paignton,
Devon, TQ4 7QRGymkit UK
Important Information
Please read the terms before returning itemsReturns Instructions
Pack securely and send via tracked mailReturns Address
GymKit UK, Unit 1,
130 Station Road,
Whittlesey,
Peterborough, PE7 2EYHy-Pro
Important Information
Please read the terms before returning itemsReturns Instructions
Pack securely and send via tracked mailReturns Address
Hy-Pro International Ltd,
Unit 3,
Holla Park,
Houghton Regis,
Dunstable, LU5 6TZIn the Style
Important Information
Underwear or swimwear sold with hygiene strips must be intact upon returnReturns Instructions
Pack securely and send via tracked mailReturns Address
Heywood,
Charles House,
Pilworth Road,
Heywood, OL10 2TAJ & R Sports
Important Information
Please read the terms before returning itemsReturns Instructions
Pack securely and send via tracked mailReturns Address
SDMP Customer Service,
C/O J & R Sports Limited,
Unit 4 Vesty Business Park,
Vesty Road,
Aintree,
Merseyside, L30 1NYKandy Toys
Important Information
Please read the terms before returning itemsReturns Instructions
Pack securely and send via tracked mailReturns Address
KandyToys (Returns),
Hill Barton Business Park,
Sidmouth Road,
Exeter,
Devon, EX51DRKidderminster Footwear
Important Information
Please read the terms before returning itemsReturns Instructions
Pack securely and send via tracked mailReturns Address
Kidderminster Footwear,
New Road,
Kidderminster,
Worcestershire, DY10 1ALLuceco
Important Information
Please read the terms before returning itemsReturns Instructions
Pack securely and send via tracked mailReturns Address
Luceco UK Ltd,
Stafford Park 1,
Telford,
Shropshire, TF3 3BDMad Group HQ
Important Information
Please read the terms before returning itemsReturns Instructions
Pack securely and send via tracked mailReturns Address
430 Enterprise Way,
Vale Park,
Evesham,
Worcestershire, WR11 1ADModrec International
Important Information
Please read the terms before returning itemsReturns Instructions
Pack securely and send via tracked mailReturns Address
Modrec International Ltd,
Gateway 2,
Wesley Way.
Benton Square Industrial Estate,
Newcastle Upon Tyne, NE12 9TAPlum Play
Important Information
Please read the terms before returning itemsReturns Instructions
Pack securely and send via tracked mailReturns Address
Plum Products Ltd,
Middle Street,
The Cliff,
Ingham,
Lincoln, LN1 2YQRewards & Gifts
Important Information
Any technology products will not be accepted with personal information, such as iCloud locked, personal photos or any other personal information due to data protection. Health & Beauty items will not be accepted for return if opened or partly used unless faultyReturns Instructions
Pack securely and send via tracked mailReturns Address
P1 4&5,
Heywood Distribution Park,
Heywood,
Lancashire, OL10 2TTRyder Imports
Important Information
Please read the terms before returning itemsReturns Instructions
Pack securely and send via tracked mailReturns Address
Ryder Hub,
The Old Wagon Works,
Mantle Lane,
Coalville, LE67 3DWSecond Chance
Important Information
Please read the terms before returning itemsReturns Instructions
Pack securely and send via tracked mailReturns Address
Units 1-4 Pipers Court,
Amy Johnson Way,
Blackpool, FY4 2RTSweatband
Important Information
Please contact our Customer Service team for further assistanceUltimate Home Living
Important Information
Goods to be placed back in plastic bagging or appropriately sealed to prevent any damage in transit.Returns Instructions
Pack securely and send via tracked mailReturns Address
Unit 5,
Froxmer Street,
Manchester,
Gorton, M18 8EFUnited Wheels
Important Information
Please contact our Customer Service team for further assistanceUnnu
Important Information
Please read the terms before returning itemsReturns Instructions
Pack securely and send via tracked mailReturns Address
UNNU Ltd,
Unit B,
Clifton Down Shopping Centre - Basement,
Alma Vale Road,
Bristol, BS8 2NNWeeride
Important Information
Please read the terms before returning items.Returns Instructions
Pack securely and send via tracked mail.Returns Address
WeeRide Returns,
Silver X Group,
Unit 2 & 3 Hamilton Road,
Sutton in Ashfield, NG17 5LDWhere's That From
Important Information
Please read the terms before returning items.Returns Instructions
Pack securely and send via tracked mail.Returns Address
1a Kent Street,
Salford, M7 1UHDid you find this article helpful? Yes No
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- If there is an issue or imperfection with the item received, please contact the Customer Service team for help, providing full and clear details of the issue.
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Returns