We're aware some customers are experiencing payment issues when trying to arrange a return.
This is a known issue, please be assured our technical teams are working on fixing this as soon as we can. Sorry for any inconvenience, if you encounter this issue we would recommend you try again after waiting a day.
If however, you don't have much time left to arrange your return, you can make your own return arrangements using your preferred postal service. To do so-
Please package up your parcel securely, ensuring the item is suitable to ship, with original packaging and labels intact.
Inside the parcel, please enclose a letter so the returns team can identify you and your order. On the letter, we need you to include your Order Number, Post Code and Reason for return.
Choose your preferred parcel service, and make arrangements for the parcel to be sent to the following address-
Frasers Group Customer Returns Unit D, Brook Park East, Shirebrook NG20 8RY
For peace of mind, we would also encourage you to use a tracked postal service and to keep your proof of return in case you need it later.
IMPORTANT: Returns are inspected when received back, please check our returns policy online if you're unsure.
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